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Frequently Asked Questions

Take a look at what some previous clients have inquired about.  Have a question but don't see it asked?  Feel free to inquire your own FAQ at the bottom. 




A question about payment, how?
Can I drop my stuff off to you?
Can I get alterations done through Dirt-E-Dirty Laundry.com?
How do I know my stuff will be safe?
How do I order?
How do I set up starch applications?
How long does it take for my laundry to get done?
I don’t live in Phoenix, what do I do?
I forgot my pick up time and day what do I do?
I want to bring Dirt-E-DirtyLaundry.com to my home town.
May I purchase Credits/Gift Card for a friend or Family Member?
So how does this work?
What are your Prices?
What areas do you service?
What detergents are used on my laundry?
Where does my laundry go when it is picked up?

A question about payment, how?
We can arrange payments upon delivery, set up a monthly billing option (some restrictions apply), or have a credit card on file for automatic billing.
Can I drop my stuff off to you?
No, dirtElaundry.com is a delivery company. We do not have the ability to get our customers products at the plant.
Can I get alterations done through Dirt-E-Dirty Laundry.com?
Yes, we are a full service company. We take care of all your needs, alterations, leather cleaning, household products, and even shoe repair. You name it we will clean it, or in this case fix it.
How do I know my stuff will be safe?
Good question, we take the neccessary precautions to ensure your items will reach their destination safe and sound. At a customers’ voiced concern we may arrange to provide pick-up & delivery to garages or back doors, and for those who reside in apartments to the leasing office.
How do I order?
The best way to order is through our site. That gives you the ability to itemize your items or make notes as to stains or what not. You can also arrange to have your location serviced weekly.
How do I set up starch applications?
Durring the order process there is an ”Itemization” step you may choose to skip past to expedite your order. Simply take the time to enter any specific detail you choose to in this part of the order.
How long does it take for my laundry to get done?
Clothes return time is 3 days from the day it is picked up (except Sunday). Household, leather, and alterations differ up to two weeks or more.
I don’t live in Phoenix, what do I do?
We do offer services to those outside the city and state. We will gladly handle your clothing and other items. Sign-up for services and shoot us an email or call regarding any questions you have.
I forgot my pick up time and day what do I do?
All your account information is included on your customer card attached to your bag, also online in your profile. Or call us (480) 200-7744
I want to bring Dirt-E-DirtyLaundry.com to my home town.
Call us for details (480) 200-7744. If you are interested in joining our growing team of fast growing cities, let us know.
May I purchase Credits/Gift Card for a friend or Family Member?
Absolutely, email us today and we will set it up for you.
So how does this work?
It’s very simple. First, you become a client of the service by signing up. Once your bag is ready simply log onto the site and order for pick-up. It really is that easy.
What are your Prices?
A full price list is available within the service discriptions inside your account. Some basic pricing is as follows: Suits- $8.50, Dry-clean only Blouses- $4.50, Laundered-Shirts $1.25, Wash & Fold- starts at $1.50 per lbs.
What areas do you service?
We have routes running Valley Wide, once you sign up for service you will be emailed your route and pick-up/delivery days. We run routes twice weekly.
What detergents are used on my laundry?
Unless otherwise specified by you the customer, we use a high grade unscented commercial laundry detergent. If you are allergic or have a preference make a note in the ”Itemization” portion of your order, or include a note in your bag.
Where does my laundry go when it is picked up?
After your bag has been picked up it is then brought back to our state of the art laundry plant located in Chandler, Arizona.

If you did not find the answer to your question please use our Frequently Asked Question Form to ask a question.